A new Registry for .VU – FAQs

What is happening?

The Telecommunications Radiocommunications and Broadcasting Regulator (TRBR) has selected Neustar to provide domain name Registry and DNS services for the .vu ccTLD.

On 1 October 2019, all .vu domain names will be transitioned from the existing provider Telecom Vanuatu Limited (TVL), to new Registry infrastructure operated by Neustar.

Who is the Telecommunications Radiocommunications and Broadcasting Regulator (TRBR)?

The Telecommunications Radiocommunications and Broadcasting Regulator (TRBR) is a statutory body operating independently from the government. The body has the General Powers and Functions to regulate telecommunications, radiocommunications and broadcasting services in Vanuatu as provided in the Telecommunications, Radiocommunications and Broadcasting Regulations Act 30 2009 as amended by Amendment 22 2018. The Regulator reports to and advises the Minister responsible for telecommunications and broadcasting as to policy and making of regulations and any other matter as requested by the Minister.

TRBR has to ensure that the Act is implemented, facilitated and enforced. The Act gives power to the Regulator to facilitate the development of the telecommunications and broadcasting sector and manage radio-frequency spectrum in order to promote national, social and economic development.

Why will my domain name password change?

For security purposes, any domain name passwords (AuthInfo) will be reset as part of the transition of the Registry. For a new password, please get in touch with your Registrar. You can find the name of your Registrar by looking up your domain name via the WHOIS service which can be found at the following link: whois.nic.vu

Who is Neustar?

Neustar is a worldwide leader in domain name Registry and DNS services. With nearly two decades of industry experience, Neustar has earned the reputation of being among the most reliable and trusted domain name Registry and DNS service providers in the world.

Consistent with local requirements, Neustar Vanuatu Ltd. (301714) has been incorporated within Vanuatu to comply with the laws of Vanuatu.

How will this affect my .vu domain name?

Registrants will not experience any significant changes as a result of the transition. Your domain name will be securely transitioned to our new Registry infrastructure, with the benefit of unparalleled security, stability and resiliency.

When will the transition take place?

The transition will commence 23:59 (VUT) 30 September 2019 / 12:59 (UTC) 30 September 2019.

Will there be any 'downtime'?

Registry services will unavailable during the following period:

23:59 (VUT) 30 September 2019 to 23:59 (VUT) 01 October 2019

12:59 (UTC) 30 September 2019 to 12:59 (UTC) 01 October 2019

NOTE: DNS will continue to resolve as normal during this time so .vu domain names will not be affected.

What happens after the transition?

Until 31 October 2019 Telecom Vanuatu Limited (TVL) will continue to act as sole Registrar for the .vu ccTLD.

From 1 November 2019 to 14 November 2019 certain Registrars specialising in brand protection selected by the Telecommunications Radiocommunications and Broadcasting Regulator (TRBR) will have exclusive access to register .vu domain names. If you are a Registrar with a focus on brand protection and would like to participate please send an email with your details to: reg-support@support.neustar

From 14 November 2019 all accredited Registrars will be able to register .vu domain names.